When it comes to change, one thing is for certain: humans will resist. Whether it comes from comfortable managers who hate "rocking the boat," skeptical long-timers who've seen countless initiatives fail, or from worried employees whose jobs are on the line, resistance is a common and destructive part of any change equation.
VitalSmarts compared the strategies of organizations who succeeded at change with those whose initiatives failed miserably. What they discovered is that successful organizations fostered two specific skill sets the others didn't. In those where employees held both crucial conversations and crucial confrontations, synergies formed, resistance leveled, and widespread change occurred throughout the organization.
VitalSmarts have captured these findings in a position paper called The Human Side of Change. To get access and download your complimentary copy please click here.
